SPECIAL ORDERS

Special orders begin production immediately upon order placement and are built to your specifications. As a result, the item(s) cannot be cancelled, changed, returned or refunded at any time. A non-refundable 50% deposit will be charged when you place your order. For the balance due, you may see an authorization or pending charge on your credit/debit card. When your order ships, the balance due will be charged to your card. 


MONOGRAMMED/PERSONALIZED ITEMS

These items are special order and are non-cancellable, non-returnable, non-exchangeable and non-refundable.


MATTRESSES/FOUNDATIONS

Unopened mattresses and foundations in vendor packaging can be returned within 30 days of the delivery date, with proof of purchase. The delivery fee is non-refundable. Mattresses and foundations cannot be returned or exchanged once vendor packaging is removed. Mattresses and foundations include a limited 10-year manufacturer warranty.