FAQ

PREPARING FOR FURNITURE DELIVERY 

It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators and around corners into the desired location. Please see our Measuring for Furniture Delivery guidelines for instructions on measuring your home's spaces to ensure items will fit at the time of delivery.


SCHEDULING YOUR DELIVERY

Once you are notified that items are ready for delivery, we ask that you take receipt of them within 30 days. At the time of scheduling, please notify LCT of any special requirements necessary to ensure a successful delivery. This includes, but is not limited to, the need for small trucks to navigate narrow roads and driveways, restricted delivery time frames due to local ordinances, gated entry access, proof of insurance for high rise and condominium buildings, multiple flights of stairs and service elevator reservations.


WHAT TO EXPECT ON DELIVERY DAY

Most furniture items and select non-furniture items that qualify for Unlimited Furniture Delivery include delivery inside your home, where experienced white glove delivery service professionals will carefully unpack and inspect each item, assemble it and place it in your room of choice. Please note that we do not unpack lighting, and certain other restrictions may apply. For your convenience, all packing materials will be removed. We ask that you closely inspect your item(s) before our delivery professionals leave your home.